Hem 9 Help center 9 Access


The new platform is being launched in stages starting Q4 2023 and it has a completely new authorization system built with Privacy by Design in mind.

You, as a user of these services, has full control over who can see your address book, your settings, what you have sent and to whom.

This means that administrators on the account, and the TellusTalk Support, as a general rule does not have access to any of this. For us to be able to help you with some support questions, it can sometimes be necessary for you to share access to your user with us.

You can share access both to your Toolbox and your address book. If you share access to your Toolbox, the other user will be able to see your entire Toolbox with settings, logs and so on. If you onlye share access to your address book, it will show up in their own Toolbox with out having to access your Toolbox.

Administrators can have different levels of access depending on their assigned tasks and needs, they can sometimes share access both on account level and for signle users.

Share your address book

Under seetings Icon grey cog on your address book you can share your address book with other users, it will then appear among their own address books in their personal Toolbox and you can both edit them and send messages to the recipients in it.

Click on Administer access,at the top your own rights are displayed. Om det är din adressbok så har du fulla rättigheter.

Click on Add access Icon Add Access, type the user id of the person you want to give access to and choose what rights you want to share.
Usually it is enough to just choose Read and Edit at Action rights.

If you also want them to be able to share the address book to others, you also need to choose Read and Edit at Authorization rights.
At this stage, if you also choose Authorize, they also will have the right to let other users share the address book to others. Do not share these rights lightly.

Access for address book in the Toolbox

Share your Toolbox

If you share your entire toolbox to another user, they will be able to log in as themselves in their Toolbox and from there switch to your Toolbox without needing to have your password. It looks like this:

Switch user in the Toolbox

Go to Settings in the left menu and clock the button Access to open the settings.

Click Add Icon Add Access and type the user id of the user you want to share your Toolbox with, choose if they only should be able to Read or if they also should be able to Edit.

Access to share your Toolbox

Under Access to in this view, your own rights in your Toolbox is displayed. You can read and edit and also share the same rights with others.
This is also where it is displayed if others have access to your Toolbox, no matter if you shared the access or if an administrator did.

In the bottom part, Access given to, displays what other users Toolboxes you have been given access to.

Access in the Toolbox


A user can have administrative access to the entire account or parts of the organizational tree. An administrator can either log in directly to the Admin view or click the Administrator link at the bottom left corner of the Toolbox menu.

They will then at least have access to the following, within the part of the account they have access to:

  • See anonymized logs (like message type, time and delivery status)
  • See anonymized statistics
  • See resources (like numbers and keywords on short codes)

An administrator that have access to Edit will also be able to:

  • Add and delete users
  • Change user password
  • Change user settings
  • Give administrative rights to other users Toolbox

Give access on account level

Click Users in the left menu and click the menu icon Icon blue menu at the part of the organizational tree you want to give access to. Choose Access/Behörighet to give access to this organizational level and its sub levels.

At the top level there is also Access/Customer Admin, this is where you can share access to the entire account (CA).

Give access on user level

Go to Users in the left menu, open the settings of the user you want to share access to and click Access.

Administrators of level 1-2 can share access to a users Toolbox, just as the user himself can do as described above. Administrators can also give the right to share these rights to others as described below. This is a powerful right that should not be given lightly.

You can never give yourself acces to a users Toolbox, you will need another administrator for that or you can give the rights to another user and they can then give the same access to you. Just like when you need two keys to open a safe deposit box.

To share access to another users Toolbox is often smart if you create a separate user that will be used for API calls only, it might not have an email address of its own or if you for some reason do not want to risk that anyone performs a password reset if they forgot what it was.
By sharing the Toolbox with one or more “real” users they can easily check logs or change settings without ever having the password.

Users that gets access to another users Toolbox does not need to be an administrator and it also does not get any other access besides the possibility to switch between their own and the shared Toolbox.

Administrative levels

Level 1, superadmin:

  • Can edit users
  • Can share admin rights on level 1 and below

Level 2:

  • Can edit users
  • Can share admin rights on level 3 and below

Level 3:

  • Can edit users
  • Can NOT share any administrative rights

Level 4:

  • Can only see users
  • Can NOT share any administrative rights

The above looks like this:

Access levels for administrators

Action right are rights to se and make changes, Authorization rights is about what risht you are allowed to give to others.